A: A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

A: WQhotels.com requests credit card details to confirm your reservation with the hotel on your behalf. We will never charge your credit card. Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again. The hotel will only charge your credit card if you have requested a pre-paid room or if the cancellation policy, found under ‘Hotel Policies’ and room ‘conditions’ has not been followed.

A: Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s WQhotels.com page and in your confirmation email.

A: MasterCard, Visa, American Express and Diners Club can be used on our website. However, it is possible that the hotel does not accept one or more of these card types. Before making your reservation, please check at the bottom of the hotel policies section for "Accepted credit cards".

A: It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at My Booking.

A: In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

A: Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. You will be able see if it is possible during the booking process.

A: A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

A: Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by GeoTrust Global.